Friday, July 13, 2012

Just add it to my file...

I know I have bright red files at just about any place that I have to contact for customer service issues.  I can only imagine what their notes about me say.  And I know these places keep I heard about a family trying to get their cable installed by Comcast.  After going around and around with Comcast over the lack of installation ("we'll be there in a couple of hours" had been their catchphrase for a few weeks), they called again.  This time they reached Comcast's customer service office located in a foreign country where the agent's grasp of the English language was tenuous at best.  The helpful agent read the notes that popped up on the screen: "do not install....S.O.B."  I am not sure what exactly the customer's reaction was, but I can assure you mine would have been calling news outlets and using social media to my advantage.

Anyway, on to my story.  I went to PetSmart today to get Miss Bailey's nails on steroids trimmed yet again.  Her nails grow even better than the weeds currently taking over my backyard.  When I walked it everyone ignored me for a moment (including the girl arranging pencils).  Finally someone asked me what I needed and I told her I wanted a nail trim/grinding done.

Groomer:  "I'm sorry, we can't do that."

Me:  "Um, what?"

Groomer:  "We can't do that."  She gave me no explanation.  I guess I was just supposed to leave at that point and not ask anymore questions.  But I don't operate that way.

Me:  "Why not?"

Groomer:  "That person called in sick."

Me:  "Ummmmm, ok...."

Groomer:  "See, she hurt her knee and can't work on a bad knee."

Me:  "I didn't ask why she was out.  But why can't anyone else do it?  You are all groomers, right?"  At this point the girl arranging pencils was suddenly completely absorbed by the task.

Another groomer in the back:  "They won't let us.  We aren't allowed."

Me:  "Allowed to do what?  Your job?"

Same girl in the back:  "It's not profitable and they won't let us do it."

I glare at pencil girl.  It slowly dawns on her that I'm not leaving.  Seems to me that paying someone to arrange pencils would be less profitable than charging a customer for a service provided.

Pencil Girl:  "You can go to the vet at Banfield.  If they aren't busy they can do it."

Me:  "Really?  They are allowed to multitask?"

Banfield was nice enough to work me in quickly.  They did a decent job on her nails and charged me more than the grooming center would have.

I came home and immediately sent an email to PetSmart's corporate office.  I used every bit of my 2000 character limit.  I haven't heard back yet.  But I am sure that someone is writing my name on a red file right now....

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